π² Introduction
At Bike-Manufacturer.com, we believe that trust and transparency are the foundation of long-term cooperation.
As a professional bike manufacturer serving global OEM, ODM, and wholesale buyers, every bicycle we produce is custom-built to meet specific design and quality requirements.
Because each order involves unique materials, branding, and specifications, our refund and return policy differs from typical retail transactions.
This policy outlines how we handle refunds, replacements, and after-sales service for custom bicycle orders, ensuring fairness and clear communication between our factory and our clients.
π 1. Made-to-Order Production and Order Cancellation
All of our bicycles are produced on a made-to-order basis. Once a quotation has been approved, materials purchased, and production started, we immediately dedicate resources to that specific order.
For this reason, cancellations or full refunds are not available once manufacturing has begun.
However, if you need to make changes or cancel your order before we start production, please contact our sales team immediately.
We will review the case individually and may approve a partial refund or modification, depending on the status of materials and production preparation.
We always aim to find a practical solution that protects both sides and maintains a good working relationship.
𧩠2. Sample Orders and Design Verification
Samples are a key step in our OEM and custom production process. Each sample is made according to your chosen materials, geometry, and branding details.
Since these samples are built individually for testing and design confirmation, sample fees are non-refundable once manufacturing has started.
If a sample contains an error caused by our factory β such as incorrect color, component mismatch, or logo misplacement β we will remake or correct the sample at no additional charge.
This ensures that every customer receives a precise, reliable reference model before bulk production begins.
βοΈ 3. Factory Mistakes and Quality Problems
We maintain strict quality control at every production stage β welding, painting, assembly, and final inspection.
If you receive products that differ from the approved specifications, such as the wrong frame color, missing accessories, or incorrect decals, please notify us within 7 working days after receiving the shipment.
After reviewing photos or inspection reports, we will take one or more of the following actions:
Provide replacement parts or rework for the affected models;
Offer a partial refund or future credit for the next order;
Assist in local repair solutions when reshipment is not cost-effective.
We rarely require returns unless necessary β our goal is to resolve issues quickly and minimize unnecessary costs for both sides.
π¦ 4. Shipping Damage or Loss During Transit
Each shipment from our bike factory is packed using reinforced cartons, foam protection, and secure strapping.
However, international transportation can occasionally cause damage beyond our control.
If your goods arrive damaged:
Take clear photos of the packaging and affected products.
Keep all packaging materials until the case is resolved.
Notify us and your freight forwarder within 7 days of delivery.
We will help you file a shipping insurance claim and provide replacement parts or partial compensation, depending on the situation.
Our goal is to handle logistics-related issues with the same responsibility and fairness as our production processes.
π¬ 5. Refund Method and Processing Timeline
Once a refund, rework, or compensation is approved, our accounting team will process it within 5β10 business days after written confirmation from both sides.
Refunds are made through the same payment method as the original order, such as international bank transfer.
For long-term clients, we may offer credit deductions for future orders to simplify processing and maintain smooth cooperation.
We believe flexibility and clear financial handling strengthen mutual trust.
βοΈ 6. Situations Not Eligible for Refund
Refunds or replacements are not available under the following conditions:
The order has already entered production and materials have been used.
Minor differences in color or finish caused by natural material variation or screen display.
Delays due to customs clearance, global shipping congestion, or force majeure.
Damage or modification caused by third parties after delivery.
Even in these cases, we always welcome open communication and will do our best to offer practical solutions.
π 7. Transparency and Long-Term Partnership
We understand that a smooth after-sales process is just as important as product quality.
Our refund policy is not only a document β itβs part of our commitment to integrity as a professional bike supplier and factory.
Whenever challenges arise, we approach them with honesty, technical understanding, and a cooperative attitude.
We aim to help our partners succeed in their markets by providing reliable manufacturing, fair support, and proactive communication.
π€ Contact Us
If you have questions about this refund policy, product replacements, or shipping claims, please contact our team directly:
π§ info@bike-manufacturer.com
π Bike Manufacturer Factory, Ningbo, China
π https://www.bike-manufacturer.com
Our after-sales team responds to refund or claim requests within 24β48 business hours and will guide you through the process step by step.
β Summary
Our Refund and Return Policy reflects our values as a responsible bike manufacturer β professionalism, reliability, and fairness.
We handle every custom bicycle order with care, from design to delivery, and always stand behind our products.
When you work with us, you gain not just a supplier but a committed manufacturing partner that values quality, honesty, and long-term success.